Privacy Policy
This Privacy Policy describes how Skycity Casino collects, uses, discloses, and protects your personal information when you access and use our website and online gaming services. This Policy applies to all personal information collected from residents of New Zealand who interact with Skycity Casino through our digital platforms. By using our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Collection of Personal Information
Skycity Casino collects personal information that is necessary to provide you with our online casino services, comply with legal obligations, and enhance your experience. The types of personal information we may collect include, but are not limited to, your name, date of birth, contact details, identification documents, payment information, transaction history, device and browser information, and records of your communications with us. We may also collect information about your use of our services, including activity logs and preferences.
2. Methods of Data Collection
We collect personal information through various means, including information you provide directly by registering an account, submitting identification or payment details, contacting customer support, or participating in promotions. Additionally, we may automatically collect certain information through the use of cookies, web beacons, and similar technologies when you access or interact with our website. For more details, please refer to our Cookie Policy.
3. Purposes of Data Use
Your personal information is used for the following purposes: to create and manage your account, verify your identity and age, process payments and withdrawals, provide customer support, comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory obligations, conduct investigations where necessary, personalize your experience, improve our products and services, and communicate with you regarding your account, transactions, or relevant updates.
4. Legal Basis for Processing
We process your personal information based on legal grounds including your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate business interests, provided that such interests do not override your rights and freedoms.
5. Disclosure of Personal Information
Skycity Casino may disclose your personal information to third-party service providers who support our operations, such as payment processors, identity verification providers, IT and security services, and marketing partners. We may also disclose information to regulatory authorities, law enforcement agencies, or other third parties as required by law, regulation, or court order, or to protect the rights, property, or safety of Skycity Casino, our users, or others.
6. International Data Transfers
Your personal information may be transferred to, and stored in, jurisdictions outside New Zealand, including countries where our service providers are located. In such cases, we take reasonable steps to ensure that any recipient of your data provides a level of data protection comparable to New Zealand privacy laws. By using our services, you consent to such cross-border transfers in accordance with this Policy.
7. Security of Your Information
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include data encryption, access controls, secure data storage, regular security assessments, and staff training. While we strive to protect your data, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
Skycity Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. When your information is no longer required, we will take reasonable steps to securely destroy or anonymize it in accordance with applicable laws.
9. Your Rights
As a resident of New Zealand, you have certain rights regarding your personal information under the Privacy Act 2020. These rights include the right to access and correct your personal information, request the restriction or erasure of your data in certain circumstances, and object to specific types of processing. To exercise your rights, you may contact us using the details provided in the “Contact Us” section below. We may require verification of your identity before processing your request and will respond within a reasonable timeframe as required by law.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support security functions. Cookies are small data files placed on your device that help us remember your preferences and improve our services. You can manage or disable cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes will be posted on this page with the updated effective date. We encourage you to review this Policy periodically. Your continued use of our services after any modifications constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer by email at [email protected] or by mail at Skycity Casino, PO Box 1234, Auckland, New Zealand. We are committed to addressing your inquiries and resolving any concerns in accordance with applicable privacy laws.
13. Additional Information
This Privacy Policy is governed by the laws of New Zealand. If you are dissatisfied with our response to your privacy query or complaint, you may contact the Office of the Privacy Commissioner of New Zealand for further assistance.